Last updated: 6 August 2026
These terms govern your use of Tickr CRM, operated by Tickr Overseas, GSTIN 07AJSPG1843Q1ZK, 8919 Gali No 2, Multani Dhanda, Paharganj, New Delhi, Delhi 110055, India ("Tickr", "we", "us").
By creating an account or using Tickr CRM, you agree to these terms. If you are accepting on behalf of a business, you confirm you are authorised to do so.
Tickr CRM is a subscription software service for managing contacts, companies, deals, tasks, quotations and customer communication, including an optional WhatsApp integration.
We provide the software. You provide and remain responsible for the data you put into it and for how you communicate with your own customers through it.
You are responsible for keeping your login credentials secure and for everything done under your account. Tell us promptly if you believe your account has been accessed without your permission.
You may add users up to the limit of your plan. You are responsible for what your users do.
New workspaces get a 30-day free trial. No payment is required to start it.
At the end of the trial, sending and editing stop unless you choose a paid plan. Your data is not deleted — you can still sign in, read it, and export it. Choosing a plan restores full use.
Plans are billed per workspace (not per user), monthly or annually, in advance. All prices are exclusive of GST, which is added at the applicable rate.
Paid features are limited by your plan. We may change plans, prices or limits, and will tell you before a change affects your next renewal.
You may cancel at any time. Your subscription continues until the end of the period you have already paid for, and does not renew.
We do not refund a period that has already begun. The 30-day free trial exists so that you can evaluate Tickr CRM fully before paying anything. Full details: Refund Policy.
If you connect WhatsApp:
Do not use Tickr CRM to break the law, to send messages to people who have not agreed to hear from you, to attempt to access other customers' data, or to interfere with the service.
Your data belongs to you. We process it to provide the service and act on your instructions. See our Privacy Policy.
You can export your data at any time, including while your account is paused or cancelled.
We take regular backups. You remain responsible for keeping your own copies of anything you cannot afford to lose.
We work to keep Tickr CRM available and will give notice of planned maintenance where we can. We do not offer a guaranteed uptime commitment, and the service is provided on an "as available" basis. Some features depend on third parties (Meta, payment providers, email delivery) whose availability is outside our control.
We may suspend or end your access if you break these terms, if payment fails, or if your use puts Tickr or another customer at risk — including where Meta requires it in relation to WhatsApp.
Where the situation allows, we will tell you first and give you a chance to fix it. Where we must act immediately, we will tell you the reason afterwards.
If your account ends, you can export your data for 30 days, after which it may be deleted.
To the extent permitted by law, Tickr's total liability to you for any claim is limited to the amount you paid us in the 3 months before the claim arose.
We are not liable for lost profits, lost business, lost data, or indirect losses.
We may update these terms. If a change materially affects you, we will tell you before it takes effect.
These terms are governed by the laws of India. The courts of New Delhi have exclusive jurisdiction.
Questions about these terms: team@tickrai.co.in — we aim to respond within 2 business days.