Last updated: 16 July 2026 — structure and data-inventory sections below are evidence-derived from the live product; legal-framing sections are explicitly marked pending review (see notes).
What we collect
This section describes what the Tickr AI platform actually captures today, derived from the live system rather than generic boilerplate:
- Account & workspace data — company/workspace name, admin full name, admin email address, and a securely hashed password (never stored or logged in plain text).
- Your business data — the contacts, companies, deals, notes, tasks, and other CRM records you or your team enter, and any leads ingested via the API on your behalf. This data belongs to your workspace and is not used for any purpose beyond operating the CRM for you.
- IP address — the originating IP address is captured on authenticated write actions and stored on the audit log for security and compliance purposes (e.g. detecting suspicious login activity).
- Consent records — where consent is required for a communication channel (e.g. WhatsApp messaging to a contact), we record the consent status and the timestamp it was last updated.
- Payment information — subscription payments are processed directly by Razorpay; Tickr AI does not receive or store your card, UPI, or bank details. We retain a record of the amount charged, the plan, and the payment status for invoicing.
- Support & feedback — messages you send us via the in-app support/feedback tools, or the marketing site's Contact Sales form, including the phone number or email you provide so we can respond.
- Cookies — a single session cookie is used to keep you signed in. As of this page's last update, no third-party advertising or tracking cookies are set.
Analytics
As of this page's last update, Tickr AI's marketing site does not run any third-party analytics or tracking script. If this changes (e.g. a future analytics integration), this page will be updated first, and the specific provider and data collected will be named here — never added silently.
Data retention
Your workspace's CRM data is retained for as long as your account is active. If you cancel your subscription, your data is retained for a limited grace period to allow reactivation, after which it is deleted per our internal retention schedule. Audit-log and payment records are retained longer where required for security, dispute-resolution, or statutory record-keeping purposes.
Data subject access requests (DSAR)
You can request a copy of, or the deletion of, personal data we hold about you through the in-app Data Subject Access Request tool (available under workspace compliance settings), or by emailing us at team@tickrai.co.in. We will verify your identity before processing any such request.
Your rights & DPDP compliance statement
⚠️
Pending CEO/legal sign-off. This section — the formal statement of your rights under the Digital Personal Data Protection Act, 2023, and Tickr AI's compliance posture — requires legal review before publication. The paragraphs above (what we collect, cookies, analytics, contact information, data retention, DSAR mechanism) are factual descriptions of the live product's behaviour and are safe to publish; the legal rights language itself is intentionally left blank here rather than generated, to avoid publishing invented legal copy. Contact
team@tickrai.co.in with any privacy question in the meantime.
Contact us
Questions about this policy or your data: team@tickrai.co.in.